Senior GIS Technical Lead, Support Engineer
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Job Description
Senior GIS Technical Lead managing geospatial systems and fiber network design data for Brightspeed. Overseeing technical support and system improvements in a growing team environment.
Responsibilities:
- Serve as the senior technical authority for IQGeo, all platforms
- Direct interface/ liaison with IQGeo system developers
- Configure layers, data models, rulesets, and integrations
- Establish and enforce GIS and design standards across the organization
- Drive system improvements that increase accuracy, speed, and data reliability
- Owner of UAT testing requirements for system performance & agility
- Provide expert-level review and troubleshooting for fiber designs, redlines, routing issues
- Resolve escalated issues from engineering, construction, operations and PMO
- Interpret and correct data anomalies in address datasets, premise mapping, and network topology
- Deliver clear, actionable solutions—often under tight timelines
- Perform deep-dive technical validation of IQ enhancements
- Identify risks, errors, conflicting routings, and incomplete or inaccurate elements
- Handle Tier I, II, III updates in-house
- Oversee UAT testing for IQ Tier IV enhancements
- Support cross-functional teams (Network Engineering, Construction, Operations, Finance, PMO)
- Train engineers, surveyors, and field teams on GIS usage, standards, and troubleshooting
- Create documentation, SOPs, and guides for repeatable processes
- Serve as the go-to mentor for junior and mid-level GIS or design engineers
Requirements:
- 5–8+ years of experience in GIS within telecom, utilities, or infrastructure
- Mastery of IQGeo, ESRI ArcGIS, QGIS, or similar systems
- Strong understanding of fiber network architecture, OSP design, and construction workflows
- Proven expertise reviewing and troubleshooting fiber designs
- Ability to solve complex data problems with minimal oversight
- Excellent communication skills—translating technical detail for non-technical audiences
- Experience in large-scale FTTH/FTTP builds, ideally in ILEC or startup environments
- Familiarity with API integrations, automation scripting (Python, SQL), or FME
- Experience creating GIS-based analytics or dashboards for leadership
Benefits:
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Paid time off programs reflecting overall wellness
- Flexible working hours
- Professional development opportunities
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