Technical Support Specialist
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Job Description
Technical Support Specialist providing Level 1 technical support for B2B SaaS company. Resolving customer issues and ensuring satisfaction while working remotely.
Responsibilities:
- Providing Level 1 technical support
- Owning, investigating, and resolving technical issues
- Escalating severe situations and any product issues
- Following up with customers to ensure customer satisfaction
- Updating and creating help docs as needed, for both internal end external stakeholders
- Delivering an A+ customer experience all day, every day
Requirements:
- Bachelor’s degree or relevant experience
- Experience providing support to B2B SaaS customers
- Excellent written and verbal communication skills
- You're polite, friendly, and professional
- Ability to quickly learn technical skills
- Ability to understand customer concerns and problem solve
- Experience with Hubspot (it would be great if you also have)
- Familiarity with email setup, configuration, and domain records (it would be great if you also have)
- Experience working with server logs and command line (it would be great if you also have)
- Experience working in a fast-paced startup environment (it would be great if you also have)
Benefits:
- Cigna or Kaiser Permanente healthcare coverage (location dependent)
- Dental and vision insurance through Guardian
- 401(k) retirement account
- Sick and vacation time totalling 28 days per year
- 8 paid annual holidays
- Stock option grants
- Company-provided Macbook
- $500 quarterly stipend for professional development
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