Support Technician
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Job Description
Support Technician providing technical support for MCCi's JustFOIA and GovBuilt software platforms. Assisting clients with hardware, software, and network issues remotely.
Responsibilities:
- Work closely with product end users and provide them with the highest level of support and customer service
- Provide basic technical support to clients via email, phone, or other virtual methods
- Have a basic understanding of the organization’s products and services
- Respond quickly and effectively to requests received through the help desk
- Support multiple products and troubleshoot hardware
- Assist with platform and server upgrades
- Assist with network issues related to our software
Requirements:
- High School Diploma
- 1 year of customer service or call center experience
- Microsoft knowledge (Office, Workstation, Server SQL)
- College level courses or vocational training, Computer Science knowledge preferred
- Electronic Content Management experience, preferred
- Desktop Support experience, preferred
- General knowledge of Windows Operating systems
- Strong time management skills and ability to multi-task
- Strong customer service and problem-solving skills
- Ability to support clients in a remote capacity
- Excellent communication skills
- Ability to learn and support technical systems and applications
- Organization skills and detail oriented
Benefits:
- We really ARE more than a company!
- We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
- WE ARE APPROACHABLE.
- Want to talk to a member of management or leadership, walk up and say hi.
- WE TRUST YOU.
- We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
- WE EMBRACE TECHNOLOGY!
- We love it, sell it, support it, use it, and need it.
- WE DRESS COMFORTABLY.
- We need you to work hard, not wear a tie.
- WE ARE KIND.
- Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
- WE ENJOY OUR TEAM.
- Use your webcam, collaborate, build relationships, and recognize others for doing a great job.
- We strive for 100% inclusion of our remote teammates.
- MCCi is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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