Support Engineer, SAP MM-eWM
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Job Description
Support Engineer providing exceptional remote support for SAP MM/eWM applications. Collaborate with global teams to troubleshoot and resolve complex customer issues.
Responsibilities:
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules.
- Knowledge of related to Mexican localization tax and regulatory requirements.
- Support client customizations, sharing experience and best practices advice.
- Develop or work with a developer to deliver application break fixes for critical product defects.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Requirements:
- 5+ years relevant SAP experience particularly with MM/eWM Modules.
- 5+ years direct support of application end-users in a corporate environment.
- Proven experience in MM-eWM (integration, troubleshooting, configuration).
- Demonstrated ability to support Brazil-specific localizations in MM processes (e.g., Nota Fiscal, tax calculation, integration with fiscal solutions).
- Experience working in highly customized environments (Z routines, user-exits, enhancements).
- Ability to handle critical incidents and working under SLA-driven environments.
- Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation).
- A track record of successful roles in SAP implementations, rollouts or application support.
- Relevant working knowledge and understanding of supporting business processes.
Benefits:
- Compensation, bonuses, and benefits that match the skills of our top-performing team members.
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