Senior IT Engineer
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Job Description
Senior IT Engineer modernizing Typeform’s form-building platform through AI-powered IT operations. Automating internal systems, improving employee technology services, and leading IT service improvements.
Responsibilities:
- Act as a senior escalation point for complex IT incidents, requests and technical challenges through resolution
- Maintain secure, reliable and scalable internal technology systems
- Apply ITIL best practices across incident, change, problem and service management
- Improve service performance, documentation, operational processes and employee experience
- Balance daily support with longer-term engineering projects
- Identify and automate repetitive IT tasks and workflows
- Design and implement AI-powered solutions for service delivery, productivity and operational efficiency
- Improve onboarding, offboarding, access management and software lifecycle processes
- Use APIs, integrations, scripting and automation tools to connect systems
- Take ownership of IT services and capabilities from problem identification through improvement delivery
- Prioritise improvements based on stakeholder needs and business impact
- Build and maintain roadmaps and project backlogs
- Measure service quality, efficiency, reliability and employee experience
- Lead technical changes, migrations and improvements with communication, risk management and planning
- Partner with Security, People, Finance, Procurement and Engineering
- Communicate technical concepts to technical and nontechnical colleagues
- Share knowledge, improve documentation and support other IT team members
Requirements:
- Strong experience in corporate IT engineering, systems engineering or IT service management within a modern SaaS or technology company
- ITIL certification and practical experience applying ITIL principles across incident, change, problem and service management
- Proven experience troubleshooting complex issues across corporate IT systems, identity, access, devices, applications and integrations
- Strong hands-on experience with Apple devices, Okta, Google Workspace, Slack and Atlassian
- Experience building automation using APIs, scripting, integrations or workflow automation tools
- Practical experience using AI to improve IT operations, support processes or internal productivity
- Experience improving employee lifecycle processes, including onboarding, offboarding, provisioning and access management
- Strong problem-solving skills and ability to own technical challenges from investigation through resolution
- Product mindset with experience prioritising improvements, managing stakeholders and delivering measurable outcomes
- Excellent communication skills and ability to work effectively across technical and business teams
Benefits:
- Equal-opportunity employer
- Diversity and inclusion commitment
- Respectful, transparent, and trust-based workplace culture
- Strong bonds and collaborative team environment
- Opportunities to own meaningful projects and influence the technology roadmap
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