Senior Manager – Field and Customer Solutions
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Job Description
Senior Manager Field & Customer Solutions overseeing ACM solution deployment at DePuy Synthes. Collaborating with sales organizations to improve orthopedic surgery processes and patient outcomes.
Responsibilities:
- Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
- Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
- Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
- Achieves annual site and surgeon deployment goals
- Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
- Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
- Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
- Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
- Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
- Supports the development and management of other digital solutions and participates in other company projects and initiatives as required
Requirements:
- Bachelor’s degree is required; graduate degree preferred
- A minimum of eight (8) years of relevant professional work experience
- Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
- Strong collaboration, partnering, and negotiation skills
- Demonstrated ability to work independently with strong planning and organizational skills
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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