Senior Manager, Learning and Experience Design
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Job Description
Senior Manager leading learning experience design for Zscaler’s cloud security platform. Building AI-enabled, scalable GTM training, onboarding, certifications, and partner enablement.
Responsibilities:
- Define and evolve LED vision, strategy, and operating model, translating strategy into a prioritized roadmap that drives GTM OKRs
- Lead, coach, and develop a cross-functional team to deliver high-quality outcomes at scale
- Own intake, scoping, and prioritization cycles with GTM leadership, SMEs, and cross-functional teams
- Align goals and deliver QLPs, onboarding, certifications, and partner enablement
- Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality
- Guide the creation and governance of engaging, modular, and scalable learning assets
- Establish frameworks to measure and evaluate program effectiveness
- Use evidence-based iteration for continuous improvement
- Pilot and operationalize innovative tools and modalities, including AI onboarding, interactive formats, and in-the-flow learning
Requirements:
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 7+ years in learning experience design, enablement, or related fields with progressive leadership responsibility, including proven success leading multi-modal programs for B2B/SaaS GTM audiences
- Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
- Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
- Familiarity with learning systems (LMS/CMS) and modern LXD toolsets, including comfort evaluating and integrating new tools and AI-enabled capabilities
- Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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