Senior Manager – Technical Implementation, Value Realization
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Job Description
Senior implementation leader driving enterprise adoption and value realization for PackageX’s physical logistics platform. Managing technical implementations, go-live execution, customer ROI, and strategic account health.
Responsibilities:
- Lead complex enterprise customer implementations
- Drive customer adoption, measurable value realization, and long-term account health
- Understand complex customer workflows and integrations with operations, IT, product, and executive stakeholders
- Manage implementation timelines, risks, milestones, and dependencies
- Own enterprise customer implementation plans, onboarding, and go-live execution
- Coordinate technical implementation across customer and internal teams
- Track workflow adoption, usage, customer health, and implementation risks
- Document ROI and value realization
- Provide executive-ready customer progress updates
- Coordinate across sales, product, engineering, AI, and customer teams
- Improve post-sales process discipline, implementation handoff quality, and operating cadence
- Identify expansion signals and hand them off to commercial teams
- Convert closed-won commitments into structured implementation plans
- Manage multiple enterprise implementations simultaneously
- Lead implementation calls and drive go-live, adoption, risk, and value milestones
- Identify and escalate blockers
- Translate customer needs into internal action plans
- Capture measurable value, ROI, and customer evidence
- Build implementation playbooks and improve post-sales execution
- Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders
- Travel regularly to customer sites for pilots, implementation, go-live support, executive readouts, and relationship building
Requirements:
- 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success
- Experience managing complex enterprise customers and senior stakeholders
- Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation
- Strong customer-facing communication, project management, and follow-through
- Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems
- Able to translate customer requirements into clear execution plans
- Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments
- Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology
- Experience working with AI, computer vision, automation, or workflow platforms
- Experience building implementation playbooks and supporting value-based customer conversations
- Experience partnering closely with technical teams and enterprise customers
- Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems
- Strong executive presence and customer-facing communication
- Structured, detail-oriented, and operationally disciplined
- Comfortable driving accountability across customers and internal teams
- Technical enough to understand workflows and integrations
- Commercial enough to identify expansion opportunities
- Proactive and comfortable creating processes where none exist
- Able to operate across executives, operators, IT, engineering, and sales
Benefits:
- Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities
- Meaningful equity grant
- Competitive medical, dental, and vision insurance
- 401(k) plan
- Paid time off and company holidays
- Remote or hybrid work flexibility, depending on location and business needs
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