Technical Project Manager
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Job Description
Technical Project Manager running intake, backlog, and release operations for PeopleGrove’s higher-education clinical workflow platforms. Supporting rapid releases across ELMS and CompMS.
Responsibilities:
- Own the client request intake process end to end: triage incoming requests, categorize them, route them to the correct product or engineering owner, and track them through resolution
- Keep the backlog organized and current by tagging, prioritizing, and grooming tickets
- Write and publish release notes, status updates, and close-the-loop communications for CS, Support, and clients after each release
- Conduct lightweight discovery and requirements gathering, document acceptance criteria, and hand off well-scoped requirements to engineering
- Partner with CS and Support to turn recurring asks and escalations into scoped, routed, and trackable work
- Support release communications and go-to-market readiness with CS and marketing
- Work closely with Engineering to ensure tickets are actionable and specific enough to avoid rework
- Support day-to-day operations of PeopleGrove's CORE product team, specifically ELMS and CompMS
Requirements:
- 2+ years of experience in business analysis, product operations, or a similar role, ideally within B2B SaaS
- Demonstrated experience running a structured intake and triage process for a high volume of incoming requests
- Strong organizational skills, with experience keeping a backlog or board (Jira or similar) clean, accurately tagged, and up to date
- Excellent written communication skills, specifically translating product and engineering changes into clear release notes and client-facing updates
- Comfort conducting lightweight requirements gathering and turning ambiguous requests into clear, actionable tickets
- Strong cross-functional collaboration skills, especially working directly with CS and Support
- Comfort working in a distributed, async-first, fast-paced environment with frequent small releases
- Experience with Jira, Confluence, or similar product operations tooling
- Nice-to-have: experience supporting a legacy platform or product in active maintenance or stabilization mode
- Nice-to-have: experience with clinical education compliance, placement coordination, credentialing, or competency management platforms
- Nice-to-have: experience writing release notes or client-facing documentation
- Nice-to-have: prior experience at a growth-stage edtech or vertical SaaS company
Benefits:
- Fully remote with a collaborative, low-ego culture
- Competitive contract rate
- Mission-driven work with real impact on student and faculty outcomes
- Small, senior team; work is visible and matters
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