Project Manager – Technical Services
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Job Description
Project Manager coordinating technical projects, resources, risks, and client delivery for CXtec, a secondary-market network hardware provider. Supporting sales proposals and IT lifecycle services.
Responsibilities:
- Provide account and project management in collaboration with Systems Engineers, Sales Account Managers, and Third-Party Service Partners
- Oversee project design, work planning, resource management and allocation, issue and risk management, client satisfaction, and pipeline forecasting
- Ensure client satisfaction by answering billing-related questions
- Ensure technical projects are completed on time and within budget
- Schedule technical resources for on-site support, projects, and other services
- Coordinate with sales and product management on service proposals
- Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings
- Create detailed project plans with Systems Engineers and Third-Party Service Partners
- Conduct project meetings, schedule resources, monitor issues and risks, and ensure successful project completion
- Assist with cost estimates and financial reports for projects
- Assist Systems Engineers and third-party service partners with scope and proposal requests
- Update project plans in PSA tools with project progress
- Monitor ISO processes for continuous improvement
- Escalate problems to Management as necessary
- Coordinate relevant CXtec and TERACAI services to ensure customer orders are fulfilled satisfactorily
- Manage external partner relationships and resources as needed
- Create procedures and suggest improvements documenting best practices for billing issues, resource scheduling, and project management
- Assume additional responsibilities as assigned
Requirements:
- Bachelor’s degree or 5 years relevant experience
- Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience
- Previous experience managing IT projects preferred
- Ability to work in a high pressure environment
- Ability to conduct meetings and schedule resources
- High level of initiative with strong focus on meeting deadlines
- Ability to multitask and work independently with minimal supervision
- Strong organizational, prioritization and problem-solving skills
- Strong verbal and written communication skills
- Proficient in Microsoft Office
- Successful completion and passing of a background check and drug test
Benefits:
- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid basic life and AD&D insurance and voluntary life options
- Company paid short and long-term disability and buy-up options
- Critical illness, accident and hospital indemnity insurance
- Flexible spending accounts
- Identity Theft & Fraud Protection
- Legal Insurance
- Pet insurance
- Traditional and Roth 401(k) retirement plan with company match
- Employee Assistance Program
- Tuition reimbursement
- Paid vacation, sick/personal days and holidays
- Flexible work arrangements
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