Senior Manager, UX
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Job Description
Senior UX Manager leading a global UX team at GoTo, creating user-centered experiences for millions worldwide. Collaborating with Product and Engineering to drive innovation and design.
Responsibilities:
- You will provide strategic leadership and mentorship to our international, diverse user experience team, composed of on-site and remote members.
- Your influence will reach millions of customers worldwide as you help create seamless, accessible solutions across the GoTo Connect portfolio, with a particular focus on business verticals and mobile applications.
- You will play a key role within the Product–Engineering–UX trio, applying user-centered and AI-driven design principles while ensuring intuitive, high-quality user experiences that support both customer and business objectives.
- Throughout the product development lifecycle, and as a mentor, you will help build and nurture a best-in-class UX team dedicated to improving our customers’ lives.
- As a member of our UX leadership team, you will play an essential role in improving processes that advance the entire organization and optimize our impact.
- Collaborate with Product, Engineering, and UX leadership to define product strategy, contribute to roadmap development, and drive UX deliverables.
- Lead with a customer-centric, AI-focused approach in partnership with cross-functional stakeholders within the trios and beyond.
- Work with the UX leadership team to allocate staff to initiatives to ensure success and deliver meaningful outcomes for customers and the business on time.
- Actively coach the team and continuously elevate UX skills and maturity across the organization.
- Proactively build and maintain positive relationships and effective collaboration with cross-functional partners and the UX team across the organization.
- Build a high-performing team: develop members’ skills, determine resourcing needs, hire, and retain top talent.
Requirements:
- Minimum of 8–10 years of experience in user experience and in the industry, including management and leadership of UX teams in optimized, agile, user-focused SaaS environments.
- Proven experience solving complex UX challenges and delivering end-to-end, user-centered experiences that drive business results.
- Proven track record collaborating strategically with Product and Engineering leadership to promote and evaluate outcomes for customers and the business.
- Experience leveraging analytics and data to guide strategic decisions, and to measure and demonstrate the impact of UX on business outcomes and user satisfaction.
- Experience defining outcomes and success metrics, using leading indicators to inform strategic decision-making, and communicating UX as a strategic, business-driving discipline.
- Experience and enthusiasm for using AI in the product design and development process.
- Demonstrated success managing hybrid and remote teams by cultivating a collaborative culture based on trust, transparency, growth, empowerment, and accountability.
- Established methods and a track record of success managing consumer-facing mobile and desktop products targeted at small and medium-sized businesses.
- Recognized ability to define, develop, innovate, and gain cross-functional buy-in for changes that prioritize the user, adopt AI-driven approaches, and improve efficiency and productivity.
- Track record of rapid experimentation, continuous customer feedback, and data-driven decision making.
- Proven experience delivering results within a multidisciplinary UX team—including UX design and research, content design, and design systems—and working with User Research (UXR) and UX Personalization (UXC) specialists.
- Demonstrated ability to communicate risks, insights, data, and outcomes through persuasive storytelling to influence stakeholders, drive action, and acknowledge progress and results.
- Experience making data-informed decisions, implementing metric-driven improvements, and creating compelling mobile experiences.
Benefits:
- Comprehensive health benefits, life and disability insurance, and fertility and family-building programs.
- Generous paid time off and vacation, volunteer time off, quarterly personal wellness days, and meeting-free days.
- Tuition reimbursement and reading reimbursement programs to support continuous learning and professional development.
- Thrive Global wellness program, confidential Employee Assistance Program (EAP), and one-on-one wellness coaching.
- Employee programs—including Employee Resource Groups (ERGs), the "GoTo Gives Back" program, and our charitable donation-matching program—that expand your social network and amplify the impact of your contributions.
- A Registered Retirement Savings Plan (RRSP) to help you plan for the future.
- Gym reimbursement programs to support your physical wellness.
- Access to telemedicine services for convenient healthcare.
- GoTo performance bonus program to celebrate your engagement and contributions.
- A monthly remote work allowance to cover home-office expenses.
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