Associate Director – Experience Design
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Job Description
AI UX design leader shaping human-agent collaboration at Kyndryl, which designs and manages mission-critical technology systems. Leading research, prototyping, co-creation, and ethical AI experiences.
Responsibilities:
- Lead design activities connecting insight, imagination, and execution for AI experiences
- Lead user research to uncover pain points in the human-AI relationship
- Create journey maps that clarify complex, multi-step agentic reasoning
- Design dynamic interaction patterns handling AI latency, ambiguity, and error states
- Facilitate co-creation workshops and usability tests
- Collaborate with creative technologists and AI engineers
- Design human-in-the-loop hand-off moments requiring human validation
- Build transparency and trust into automated workflows
- Advocate for accessibility, inclusive intelligence, and ethical design
- Shape perspectives on agentic AI and human-centered design
- Use clear storytelling to align stakeholders across discovery through delivery
Requirements:
- UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects
- Deep understanding of user-centered design, interaction design, and usability testing methods
- Comfortable facilitating co-creation sessions and presenting to clients
- Direct experience with AI, agentic AI/UX and data-driven design is preferred
- A POV on how AI can drive human-centered design and co-creation
- Experience with emerging AI assistants, including Figma Make, MiroAI, Adobe Firefly, and Lovable
- Fluent in Figma or Sketch, or similar prototyping tools
- Experience working with developers and product managers to translate research into delivery
- Excellent communication skills in English
Benefits:
- Employee learning programs with access to industry learning and certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform
- Ability to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
- Workplace support and advice through Kyndryl Inclusion Networks
- Well-being benefits supporting employees and their families
- Flexible benefits offering choice and reflecting employee diversity
- Fully remote work arrangement
- Medical or religious accommodation for eligible employees regarding COVID-19 vaccination requirements
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