Senior People Operations Business Partner
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Job Description
Senior People Operations partner running performance, employee relations, and teammate lifecycle programs. Supporting CareMessage’s text-based health-equity platform for low-income populations.
Responsibilities:
- Review open roles before posting to ensure role, level, and budget alignment
- Maintain the applicant tracking system and improve the candidate and interviewer experience
- Identify and fix process bottlenecks
- Coordinate handoffs between the recruiting partner, hiring managers, and People team
- Partner with managers on performance conversations, calibration preparation, and career framework application
- Help managers prepare for difficult conversations and develop their own capability
- Promote career conversations across departments
- Identify recurring management issues and propose systemic fixes
- Own the performance review cycle end to end, including timelines, templates, communications, and completion
- Prepare evidence-based calibration sessions
- Maintain accurate promotion and performance documentation
- Report on performance cycle effectiveness
- Manage employee relations cases from intake through closure with discretion and fairness
- Escalate issues to People Operations leadership when needed
- Run onboarding through each new teammate's first 90 days
- Coordinate onboarding with IT, hiring managers, and other stakeholders
- Run offboarding and maintain clean administrative processes
- Support engagement programs, surveys, cultural celebrations, wellness, volunteer days, and benefits utilization
- Keep lifecycle documentation current and audit-ready
- Report to the Director of People Operations and work across all departments
Requirements:
- Held HR business partner or People Ops responsibility at more than one organization
- Experience with employee relations casework
- Experience owning programs with timelines, dependencies, and delivery deadlines
- Experience coaching managers through calibration and difficult conversations
- Ability to handle sensitive information with discretion
- Ability to identify and address issues early
- Ability to balance team and organizational needs
- Commitment to CareMessage's mission
- Legally authorized to work in the United States
- Must confirm that the standardized $116,050 salary aligns with salary expectations
- No employer-sponsored visa support requirement indicated as acceptable; application asks whether support will be required
Benefits:
- Paid parental leave for biological and adopted children
- 18 paid company holidays, including a one week mid-year and one week end-of-year break
- 9 wellness days
- 15 days of PTO
- 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- Short & long-term disability insurance
- $100 per employee yearly wellness budget
- PerkSpot discounts on products and services from hundreds of vendors
- Equal pay for team members performing the same role at the same level, regardless of location
- Remote work arrangement
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