Senior Product Designer, Customer Insights
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Job Description
Senior Product Designer focusing on Customer Insights, designing dashboards and reports for Mural. Collaborating with engineering and data teams to showcase collaboration value.
Responsibilities:
- Design dashboards, reports, and visualizations that help admins, managers, and buyers understand collaboration health, adoption, and impact.
- Translate complex datasets into clear narratives that highlight trends, patterns, and outcomes, not just metrics.
- Design insight-driven experiences that prompt action, including re-engagement, enablement, and team-level interventions.
- Create thoughtful export and sharing flows that support reporting, stakeholder communication, and external analysis.
- Partner closely with data science and data engineering to shape how data is modeled, surfaced, and explained.
- Design permissioning and privacy-aware experiences that balance insight with trust and control.
- Prototype and iterate on exploratory concepts, including reflective or summary experiences that make data feel meaningful and motivating.
- Use qualitative and quantitative feedback to refine designs based on real customer questions and behaviors.
Requirements:
- 5+ years of product design experience, with significant work on analytics, reporting, or data-rich applications.
- Strong expertise in data visualization and translating quantitative information into understandable, compelling narratives.
- Experience designing dashboards, trends, comparisons, and longitudinal views that support decision-making.
- Comfort working with ambiguous problem statements and shaping them into clear and actionable insights.
- Experience collaborating closely with data science, data engineering, and customer-facing teams.
- Strong interaction and visual design skills, with attention to hierarchy, clarity, and cognitive load.
- Understanding of privacy, permissions, and data access considerations in enterprise environments.
- Strong communication skills that help cross-functional partners make smart, user-centered decisions.
- Experience designing ROI or value reporting for B2B products.
- Familiarity with collaboration analytics, productivity metrics, or organizational health indicators.
- Familiarity with AI-assisted insights and consumer-driven insights that are share-worthy (think Spotify Wrapped, but for Mural).
- Background in customer success, enablement, or admin-focused tooling.
Benefits:
- Equal Opportunity
- Reasonable accommodation for individuals with disabilities
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