Senior Product Manager
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Job Description
Senior Product Manager solving customer problems through product discovery and validation for healthcare solutions. Collaborating with design and engineering to ensure business value and user needs are met.
Responsibilities:
- Identify and deeply understand customer problems through interviews, data analysis, and field observation.
- Partner with design and engineering to test solutions through prototypes, experiments, and MVPs.
- Validate product ideas for desirability (customer value), viability (business), feasibility (engineering), and usability (design).
- Continuously refine hypotheses based on evidence.
- Contribute to and communicate a clear product vision aligned to company strategy.
- Translate strategic objectives into measurable product outcomes.
- Build and maintain a prioritized roadmap based on impact and learning, not feature requests.
- Partner with Design and Engineering as part of an empowered product trio.
- Work closely with stakeholders in Customer Success, Sales, Marketing, and Operations to align product direction and ensure business readiness.
- Communicate clearly with executive stakeholders, balancing transparency with focus.
- Translate discovery insights into well-defined product requirements and user stories when ready for delivery.
- Collaborate with the team through the full development lifecycle—ensuring customer and business context is never lost.
- Use data and feedback loops to measure outcomes and continuously iterate.
- Strict adherence to HIPAA and compliance guidelines.
- Define and track key product success metrics (adoption, retention, NPS, engagement, revenue impact, etc.).
- Track Profit and Loss on current clients and prospects.
- Take accountability for achieving product outcomes—not just delivering releases.
Requirements:
- 3–7 years of experience in Product Management or a related role.
- Proven ability to lead discovery and delivery in cross-functional teams.
- Strong understanding of modern product discovery and lean experimentation methods.
- Excellent communication and storytelling skills.
- Analytical mindset; Comfort working with both quantitative (data, metrics) and qualitative (interviews, UX) research.
- Strong healthcare background with experience working with revenue cycle management operations, patient engagement platforms, and digital patient registration workflows.
- Background in agile product development, especially Scrum or Kanban.
- Preferred: Experience working in an empowered product team environment (vs. feature teams).
- AI technology experience
Benefits:
- Competitive salary
- Flexible Time Off + 8 paid holidays
- Paid Parental Leave
- 401(k) plan with matching employer contribution
- Discretionary annual bonuses & merit raises
- Hybrid work schedule
- Comprehensive benefits package, including medical dental, and vision insurance
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