Senior Project Manager
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Job Description
Senior Project Manager overseeing complex software implementations for strategic customers at Maxio. Responsible for project execution, stakeholder alignment, and team collaboration in a high-growth environment.
Responsibilities:
- Own the project-level relationship between Maxio and strategic customers from kickoff through go-live and stabilization
- Lead complex software implementations, frequently spanning six months or longer, across multiple workstreams
- Identify key customer and internal stakeholders and define governance models and escalation paths
- Define and manage project scope, objectives, milestones, and deliverables in alignment with customer agreements
- Develop, maintain, and execute detailed, integrated project plans across internal teams and external partners
- Coordinate and lead matrixed project teams, including internal resources and third-party vendors or implementation partners
- Monitor project progress, dependencies, risks, and issues, proactively driving mitigation and resolution
- Provide clear, executive-level status reporting on project health, risks, KPIs, and financials
- Define and execute communication plans tailored to enterprise stakeholders and leadership audiences
- Partner closely with Product and Engineering teams to track and communicate development work tied to customer commitments
- Monitor customer enablement and adoption activities to support long-term success post-implementation
- Forecast and manage project resource needs, escalating constraints and risks as needed
- Communicate blocking issues and critical decisions to internal and external stakeholders in a timely manner
- Lead internal, partner, and customer-facing meetings, including steering committees and executive reviews
- Facilitate alignment sessions to manage scope changes, scheduling challenges, and escalations
- Contribute to PMO best practices, templates, and continuous process improvement initiatives
- Mentor and support junior project managers as needed
Requirements:
- 5+ years of experience managing the implementation and deployment of enterprise software solutions for external clients
- Demonstrated success delivering long-running implementations (6+ months)
- Experience leading matrixed teams across internal functions and external partners
- Strong SaaS industry experience; high-growth or startup SaaS experience preferred
- Excellent written and verbal communication skills in English
- Ability to manage multiple complex initiatives concurrently
- PMP, PgMP, or similar project management certification preferred but not required
Benefits:
- Flexible work arrangements
- Professional development opportunities
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