Senior Sales Engineer
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Job Description
Senior Sales Engineer providing technical leadership to guide manufacturing contracts at Arch Systems. Supporting sales through product demos, pilots, and integrated solutions in Mexico.
Responsibilities:
- Partner with Account Executives to qualify opportunities, uncover customer needs, and guide prospects through technical evaluation and decision-making.
- Deliver compelling, technically credible demonstrations that highlight the business and operational value of Arch’s manufacturing AI and data platform.
- Define, plan, and execute pilots and proofs of concept (PoCs) that validate technical fit and demonstrate measurable ROI.
- Work directly with customers to understand manufacturing processes and challenges, and map Arch’s solutions to address their specific pain points.
- Collaborate with product and engineering teams to propose solutions that integrate Arch with customer and partner production systems.
- Present complex technical concepts clearly to a range of stakeholders, from shop-floor engineers to executive leadership.
- Respond to customer security questionnaires using Arch’s existing response library, while maintaining and expanding that knowledge base to improve efficiency and consistency.
- Provide hands-on training and technical support to customers during pilots and early-stage deployments.
- Stay informed on industry trends, competitive solutions, and emerging technologies, and clearly articulate Arch’s differentiation.
Requirements:
- Bachelor’s degree in Industrial Engineering, Computer Science, or a related technical field, or equivalent practical experience.
- 3+ years of experience in a technical sales, sales engineering, or solutions engineering role within manufacturing environments.
- Strong understanding of IT and OT systems, with the ability to design and explain integrated manufacturing solutions.
- Exceptional presentation and communication skills, with the ability to explain complex technical topics to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with a practical approach to designing solutions for customer challenges.
- Proven ability to work effectively in a remote, cross-functional team environment.
- Fluent written and spoken English required; additional languages are a strong plus for supporting global customers.
Benefits:
- Equity & Ownership
- Health insurance
- Growth & Development Opportunities
- Collaborative Environment
- Remote-First Flexibility
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