Senior Sales Systems and Analytics Manager
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Job Description
Sales Systems & Analytics Manager at Sonova leading Salesforce and business intelligence optimization. Transforming data into strategic insights and ensuring sales and customer data integrity.
Responsibilities:
- Develop and maintain dashboards, reports, and KPIs that provide visibility into sales performance, market trends, and customer behavior.
- Translate complex data into clear, actionable insights and present findings to senior leadership to support strategic decision‑making.
- Oversee data collection, cleaning, validation, and governance to ensure accuracy, reliability, and compliance with GDPR, HIPAA, and FDA data integrity standards.
- Partner with IT and cross‑functional teams to implement and optimize Salesforce and BI tools that support global sales operations.
- Lead CRM and data‑enablement efforts, including user training, adoption initiatives, and best‑practice development.
- Facilitate cross‑functional workshops to gather business and regulatory requirements and translate them into technical specifications.
- Ensure reporting systems and processes meet FDA 21 CFR Part 11, ISO 13485, and other regulatory requirements.
Requirements:
- Bachelor’s degree in Business, Economics, Statistics, Data Science, or a related field; Master’s degree preferred.
- Minimum 5 years of experience in Business Intelligence, Process Design, or Compliance Strategy within a regulated industry; background in medical device, technology, or other high‑growth sectors is beneficial.
- Strong ability to collaborate across global, cross‑functional teams and lead through influence without formal authority.
- Proven expertise in building dashboards, analyzing trends, and translating data into insights that drive sales and business decisions.
- Skilled in data anonymization, data protection, validation workflows, and requirements gathering.
- Familiarity with FDA, ISO 13485, GDPR, HIPAA, and other regulatory frameworks; experience with clinical data, UDI, or post‑market surveillance is a plus.
- Proficient with Salesforce, CRM systems, BI tools (Power BI, Tableau), and advanced Excel reporting.
- Experience with SaaS/cloud platforms, software validation, and eQMS systems such as Propel.
- Able to work under pressure, manage timelines across departments, and occasionally support meetings outside U.S. business hours.
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
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