Senior ServiceNow Developer – ITSM

Posted 55mins ago

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Job Description

Senior ServiceNow Developer at iTech AG designing and enhancing ServiceNow solutions. Collaborating in Agile environments to support federal programs and ensure compliance with standards.

Responsibilities:

  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITSM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies
  • Perform code reviews and ensure adherence to development standards
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal standards and best practices
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITSM knowledge enablement.

Requirements:

  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments
  • Bachelor’s degree
  • ServiceNow CSA and CAD or CIS certification
  • ServiceNow Certified Implementation Specialist (CIS): CIS – IT Service Management (ITSM)
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills.

Benefits:

  • iTech AG is an Equal Opportunity Employer.
  • Committed to providing reasonable accommodations.
  • Ability to obtain and maintain a Public Trust security clearance.