Senior Site Reliability Engineer – Kubernetes
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Job Description
Senior SRE securing Kubernetes reliability for Software Mind’s ServiceNow AI platform. Managing observability, incident response, deployments, and Node.js/JVM production troubleshooting.
Responsibilities:
- Support the deployment, operation, and reliability of production services running on Kubernetes
- Monitor service health and investigate production incidents across distributed applications
- Participate in on-call support, incident response, root cause analysis, postmortems, and reliability improvements
- Troubleshoot application runtime, networking, and service-to-service issues with engineering teams
- Support CI/CD, GitOps-based deployments, observability, and production monitoring
- Work within a client-directed backlog and established priorities
- Own production reliability for the AI Experience Framework stack end to end, including Kubernetes, observability, and troubleshooting Node.js and JVM systems
Requirements:
- 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Production Engineering, or a closely related role
- Strong recent hands-on experience supporting Kubernetes-based production services
- 3+ years of hands-on production Kubernetes experience strongly preferred
- Kubernetes production operations, including deployment, scaling, rollout/rollback, resource tuning, and service-to-service troubleshooting
- Strong production incident response experience, including on-call, runbooks, postmortems, and paging hygiene
- Splunk experience for log aggregation, search, and production troubleshooting
- Prometheus and Grafana experience building alert rules and dashboards
- CI/CD and infrastructure-as-code for containerized deployments, including Helm and GitOps tools such as ArgoCD or Flux
- Strong Linux and networking fundamentals, including DNS, load balancing, TCP/HTTP, HTTP/2, and Kubernetes networking
- Production troubleshooting across Node.js and JVM/Java services, with strong depth in at least one runtime environment
- Service-to-service authentication experience, including mTLS, certificate rotation, certificate format conversion, and JWT-based authentication
- Very good spoken and written English
- Web Components/Lit experience, server-side rendering or isomorphic runtime experience, canary rollout/multi-version production operations, distributed tracing, KEDA or event-driven autoscaling, and enterprise platform integration experience are additional skills
Benefits:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
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