Mid-Level SRE Analyst

Posted 11hrs ago

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Job Description

Analista SRE Pleno garantindo disponibilidade e confiabilidade da NDDPay, instituição de pagamento da NDD. Monitorando incidentes, infraestrutura Cloud, banco de dados e mudanças operacionais.

Responsibilities:

Ensure the availability, performance, and reliability of NDDPay solutions.
Monitor payment processing flows and platform health.
Create, adjust, and remove alerts; analyze their effectiveness and maintain the associated knowledge base.
Analyze application servers, databases, and SQL maintenance routines.
Track SLA/uptime and escalate deviations to coordination and management.
Analyze, identify, resolve, and escalate incidents and requests.
Collect evidence for issues and requests related to critical incidents.
Publish incident resolution articles in the knowledge base.
Create and submit GMUDs (change requests) for system and infrastructure maintenance.
Plan and execute Cloud updates and size resources in collaboration with Infrastructure.
Support version acceptance testing before production deployment.
Keep the version and patch calendar up to date and share the change plan.
Suggest product improvements and analyze demand trends for the Product team.
Participate in daily meetings with the teams.
Keep up with technological advances and maintain current procedures, manuals, and release documentation.
Perform activities with formal approval from coordination, management, or executive leadership.
Manage access control for users authorized to provide support.

Requirements:

Experience working as a Mid-Level SRE Analyst.
Ability to ensure the availability, performance, and reliability of solutions.
Experience and knowledge in monitoring, incident response, and continuous operational improvement.
Create, adjust, and remove email and monitoring-tool alerts.
Analyze application server and database performance.
Knowledge of SQL maintenance routines.
Track contracted SLA/uptime.
Analyze, identify, and resolve incidents and requests.
Create and submit GMUDs (change requests) for system and infrastructure maintenance.
Plan and execute updates in Cloud environments.
Size resources in collaboration with Infrastructure.
Support version acceptance testing in test environments.
Perform activities subject to formal approval from coordination, management, or executive leadership.
Manage access control for users authorized to provide support.

Benefits:

Annual Bonus: Up to 3.3 monthly salaries; for commercial roles, an OTC commission-based performance model applies.
Career Development Plan: Feedback-driven culture with 360° performance reviews; internal recognition program and close interaction with management through 1:1 meetings.
NDD with You: Financial education program, psychological counseling, legal advice, and social support.
Unimed health insurance and life insurance.
Support for flu vaccination and wellness initiatives.
Meal allowance.
Complimentary coffee and fruit at the office.
Relaxation area with leisure space, barbecue facilities, and games.
SESC partnership: Access to cultural, educational, and tourism activities.
Educational assistance.
Incentives for learning new languages.
Support for participation in industry events.
Certification support.
Transportation allowance.
On-site parking and bicycle parking.
Birthday voucher.
40-hour workweek.
Flexible working hours.

Mid-Level SRE Analyst

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NDD Tech | Brasil

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