Senior Solutions Engineer
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Job Description
Senior Solutions Engineer driving technical success for enterprise API customers at you.com. Collaborating with innovative minds to shape the future of AI search technology.
Responsibilities:
- Lead technical engagements with enterprise API customers, typically AI native enterprises; act as the primary engineering counterpart.
- Translate customer requirements into product and infrastructure improvements; contribute code directly to core API services and custom point solutions.
- Work on systems that scale to thousands of queries per second, where each millisecond of latency matters
- Partner with product and research teams to ship improvements driven by real production usage.
- Implement and integrate our APIs into customer production systems.
- Design and run joint API evaluation frameworks with customers; analyze results and drive measurable improvements during and after the evaluation process.
- Diagnose integration, retrieval, ranking, and evaluation issues in customer environments and resolve them hands-on.
- Support technical aspects of enterprise sales cycles: architecture reviews, POCs, benchmarks, and performance validation..
Requirements:
- Strong software engineering fundamentals; able to ship production-quality code.
- 3-5+ years experience building production-grade APIs in Python
- 3-5+ years experience shipping production applications with AWS
- Deep understanding of modern AI systems: LLMs, RAG, retrieval, evaluation, embeddings, ranking, and inference tradeoffs.
- Experience building or integrating AI/search APIs into real production systems.
- Ability to design and interpret evaluation metrics, benchmarks, and experiments.
- Comfortable debugging distributed systems, API performance, and data/retrieval pipelines.
- Strong customer-facing engineering communication; can explain complex systems clearly to technical teams.
- Bias toward action, shipping, growth and customer impact.
- Able to quickly iterate between customer feedback and code-level improvements.
- Extremely strong drive to compete and win.
Benefits:
- Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
- Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
- A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
- 12 weeks of paid parental leave in the US*
- 401k program, 3% match - vested immediately!*
- $500 work-from-home stipend to be used up to a year of your start date*
- $1,200 per year Health & Wellness Allowance to support your personal goals*
- The chance to collaborate with a team at the forefront of AI research
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