Senior Tech Cloud Developer – ITSM, Service Integration Management

Posted 2ds ago

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Job Description

Senior Manager at EY responsible for ITIL/ITSM implementation and service management solutions. Leading strategic plans, project delivery, and service model framework creation with corporate stakeholders.

Responsibilities:

  • Establishing and executing strategic and tactical plans for ITIL / ITSM implementation
  • Defining and costing complete Service Management solutions
  • Creating service model frameworks in accordance with RFP requirements
  • Demonstrating consultative solution skills during bidding phases
  • Building and managing Service Management Implementation Roadmaps
  • Delivering Service Management Implementation Projects as a lead or consultant
  • Preparing clear and concise communications for multiple audiences

Requirements:

  • 8+ years of experience in IT service management
  • ITIL Intermediate Level or ITIL 4 MPT Certification
  • Experience leading process implementation & improvement projects
  • Process Consulting
  • Process audit, assessment and GAP experience in Service Management
  • Strong understanding of Project Management skills

Benefits:

  • Competitive salary
  • Health insurance
  • Flexible work hours
  • Professional development opportunities