Senior Technical Program Manager
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Job Description
Senior Technical Program Manager overseeing complex AI product development and execution across multiple teams. Driving operational processes for faster delivery in a dynamic environment.
Responsibilities:
- Improve and scale how we plan, execute, and deliver cross-functional initiatives across Product, Engineering, and feature delivery stakeholders.
- Own end-to-end delivery of strategic programs spanning R&D—ensuring alignment from concept through feature delivery, and iteration, with clear ownership and accountability for all deliverables.
- Proactively identify and resolve cross-functional blockers to accelerate delivery, stepping in to facilitate resolution where ownership gaps exist and creating visibility into issues before they derail timelines.
- Drive predictability and velocity by partnering with Product and Engineering leaders to improve estimation practices, clarify ownership boundaries, scale escalation paths, and establish metrics to track program health and team effectiveness.
- Build lightweight coordination mechanisms for multi-team initiatives: dependency tracking, decision frameworks, communication rhythms, and real-time visibility through Jira and engineering dashboards that keep teams aligned without creating bureaucracy.
- Design and scale repeatable programs and processes across R&D, transitioning matured programs to appropriate functional owners to ensure TPM leverage and organizational scalability.
- Experiment and iterate on program approaches in a lean environment—introduce new ideas, test what works, codify lessons learned, and continuously refine how we operate while fostering a culture of iterative improvement.
Requirements:
- 5+ years of strategic Technical Program Management, Product Operations, or Technical Delivery experience in a complex SaaS environment.
- Proven track record of managing complex programs in a matrix-style organization, building cross-functional relationships and navigating competing priorities from stakeholders in Engineering and Product environments.
- Jira expertise, both in administration and as a consumer, including deep Jira automation understanding that results in the ability to drive operational process efficiency with automation, simplification, and documentation.
- Demonstrated ability to deliver results on time and in budget while meeting the customer expectations in fast-paced, dynamic environments with evolving priorities, ambiguity, and technical complexity without adding unnecessary process.
- Exceptional oral, written, and documentation skills with the ability to influence and align diverse teams without formal authority.
- Startup mentality—resourceful, scrappy, comfortable with uncertainty.
- Proficiency in data analysis and building dashboards to monitor program health and conversion metrics.
Benefits:
- Medical, Dental & Vision Insurance
- Flexible Time Off Program
- Paid Holidays
- Paid Parental Leave
- Global Employee Assistance Program (EAP)
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