Service Designer
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Job Description
Service Designer role supporting concept initiatives across Humana's Insurance Product Experience team. Focusing on enhancing the member experience in healthcare and health insurance industries.
Responsibilities:
- Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
- Contribute to the design and delivery of components integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
- Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
- Demonstrate ability to listen and to thoughtfully contribute to business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross-enterprise collaboration.
- Stay informed about industry trends in health insurance, digital health, and service design best practices.
Requirements:
- Bachelor’s Degree in Design, HCD, or a related field
- 1-3 years of relevant industry experience
- Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
- Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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