Service Sales Manager
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Job Description
Service Sales Manager responsible for managing customer relationships and ensuring effective operations for GE Vernova's plants. Overseeing plant life cycle data and commercial interactions.
Responsibilities:
- You will be primary point of contact of assigned customers and be responsible for the customer relationship.
- Own the plant life cycle data, from outage identification to outage closure.
- Make sure that all relevant configuration data and historical data from reports associated with plants/Assets is duly collected and made part of specific globally shared databases.
- Maintain constant contact with customers, obtain first-hand input on plant operational issues, and customer’s intentions in terms of repairs, upgrades, equipment/parts replacement, expert services and maintenance in general.
- Be proactive about customer needs, act quickly to prevent competitors from entering GE Vernova installed base and favorably position GE Vernova as Service Provider of Choice, on other OEM fleet.
- Work with Commercial Operations to respond to customer inquiry and lead commercial discussions with customer.
- Assist the Flow Growth Champion (from Service Commercial team) in “Mining GE Vernova Installed Base” with new products, and penetrating other OEM installed base in the assigned territory.
- Involve himself closely with the OTR (Project Management/Field Services/Engg./Other Support Functions) team and with other GE Vernova functions, during planning of any outages internally.
- Make sure the outage execution team is “Ready-to-serve”, i.e. has anticipated most potential emergent works and prepared for these.
- Make sure each contract has a thorough time schedule at inception. Review progress continuously to prevent delays.
- Maintain close connection with field services teams during outages to uncover customer additional needs and grow orders portfolio, in partnership with the commercial team.
- Create a one-team spirit with internal partners such as Parts Solutions, Project Managers, Field Service Managers (FSMs), on-site and off-site repair team as required, and other functional organizations to make sure customer expectations are met.
Requirements:
- Bachelor’s Degree from an accredited college or university, preferably in a Business or Engineering discipline
- 10-15 years of experience in technical/commercial/project in power plant or energy industry.
Benefits:
- Relocation Assistance Provided: No
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