Service Titan Administrator
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Job Description
ServiceTitan Integration Specialist managing configurations and integrations for a roofing platform. Collaborating with brand teams and optimizing processes for a multi-brand environment.
Responsibilities:
- ServiceTitan, end to end. Configuration, workflows, roadmap, releases, and continuous optimization.
- Integrations. Manage and maintain the connections between ServiceTitan and the broader tech ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365).
- New-brand onboarding. As the platform acquires companies, map their setup, migrate their data (including from AccuLynx), and stand them up in ServiceTitan.
- Multi-tenant administration. Every ServiceTitan function across complex business units — each with its own setup, templates, and contracts.
- Environment build-out. Business units, tags, skills, workflows, SBET/pricebook, templates, and reporting, delivered through a governed, tiered rollout.
- Data + AI. Evaluate large data sets, clean and map data for migrations, catch quality issues, and use AI tools to work faster and sharper.
- Requirements to reality. Gather needs, build a prioritized backlog, and ship against it with clear acceptance criteria.
- Governance and adoption. Set the guardrails that keep nine brands coherent, then drive the training that makes it stick.
Requirements:
- Hands-on ServiceTitan administration experience in a live production environment — configuring business units, workflows, templates, pricebook/SBET, and reporting.
- Experience administering ServiceTitan (or a comparable field-services CRM) across multiple business units or brands.
- Demonstrated experience mapping and migrating data into ServiceTitan or a comparable operational CRM, including cleaning messy source data before go-live.
- Fluent, professional English (written and verbal); camera-ready for stakeholder presentations.
- Daily, comfortable use of modern AI tools in your work, with a genuine appetite to use them more.
- A collaborative style — you build trust easily across teams.
- A builder's mindset — you take initiative, own outcomes, and want to grow scope.
Benefits:
- Up to $9/hour
- 100% remote work
- Full-time role
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