ServiceNow Business Analyst
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Job Description
ServiceNow Business Analyst at iTech AG supporting Plan Discovery initiative for inquiry management platform transformation. Responsibilities include business analysis, documentation, and stakeholder alignment.
Responsibilities:
- Perform Discovery and business process analysis activities across multiple BCBS Local Plans
- Facilitate workshops and SME sessions to capture: Current-state workflows, Operational variations, Pain points and opportunities, Technical and integration dependencies
- Document: As-is and future-state workflows, Functional and non-functional requirements, Gap analysis findings, Readiness assessments, Executive summaries and onboarding recommendations
- Analyze APIs, data flows, integrations, legacy platforms, and system dependencies
- Support future-state process standardization and workflow optimization aligned to ServiceNow capabilities
- Support governance meetings, executive reporting, and transition into implementation phases
- Ensure deliverables are implementation-ready, scalable, and aligned to the broader transformation roadmap
- Other duties as assigned
Requirements:
- 2+ years actively working with ServiceNow
- 2+ years of experience in business analysis, process consulting, or operational transformation
- Strong experience conducting enterprise Discovery and requirements gathering activities
- Experience facilitating workshops and stakeholder alignment sessions
- Strong background in: Business process mapping, Gap analysis, Workflow documentation, Requirements management
- Experience working across business and IT organizations
- Excellent communication, facilitation, and executive presentation skills
- Must be eligible to work in the United States only.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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