ServiceNow ITSM Developer
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Job Description
ServiceNow ITSM Developer supporting the design and operational excellence of IT Service Management solutions. Working with clients to create innovative solutions and improve operational efficiency.
Responsibilities:
- Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules
- Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
- Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge)
- Optimize Service Catalog items and workflows for usability and adoption
- Collaborate with stakeholders to simplify workflows and improve user experience
- Support incident triage, root cause analysis, and platform stability
- Maintain development standards and governance alignment
- Support integrations (e.g., SAP)
- Participate in testing, deployment, and support
- Troubleshoot platform issues and provide resolutions
Requirements:
- 7+ years of ServiceNow experience focused on ITSM Modules
- ACTIVE Secret Clearance
- Strong development experience with ITSM modules and scripting
- Experience supporting production environments
- Strong understanding of ServiceNow architecture and ITIL
- Experience in complex environments and Agile delivery
- U.S. Citizenship Required
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
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