SMB Construction Success Manager
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Job Description
Construction Success Manager helping U.S. construction teams adopt Fieldwire’s project-management platform. Training clients, improving workflows, and driving account value through ongoing engagement.
Responsibilities:
- Develop and consult on client construction processes
- Become a trusted advisor to customers
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
- Understand client construction needs and technology stacks to integrate Fieldwire into day-to-day workflows
- Develop relationships with small and medium-sized customer accounts through proactive outreach
- Conduct web-based training and demonstrations
- Identify customer issues and communicate feedback to the product team
- Troubleshoot product questions and resolve technical issues
Requirements:
- 1+ years of professional construction industry experience, preferably with a combination of field and office management roles
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from foremen to senior-level managers
- Basic understanding of the construction process from design to completion
- General understanding of how parties on a construction project interact to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues
- Desire to learn in a dynamic startup environment
Benefits:
- Corporate bonus eligibility of up to 30%
- Fully remote work within the United States
- Equal employment opportunity regardless of protected characteristics
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