Software Engineer IV – Infra/SRE
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Job Description
Software Engineer IV designing monitoring strategies for government applications. Ensuring reliability and effective communication with stakeholders while leading a technical team in high-stakes environments.
Responsibilities:
- Designing and implementing a comprehensive monitoring strategy for a high-availability application, balancing immediate operational needs with long-term sustainability.
- Building and maintaining observability infrastructure using Terraform, integrating AWS-native monitoring services with New Relic to provide full-stack visibility.
- Collaborating closely with application engineers working on TypeScript/JavaScript services running on AWS ECS, with RDS and EventBridge in the stack — understanding the application well enough to instrument it effectively.
- Establishing reliability standards, runbooks, alerting thresholds, and incident response practices that the broader team can own and operate.
- Leading and mentoring a technical team, setting direction, unblocking others, and coaching engineers through ambiguous and high-pressure situations.
- Working directly with government stakeholders to communicate the reliability posture of the application, surface risk, and build confidence in the systems you're responsible for.
Requirements:
- 7+ years of engineering experience, with significant time spent in SRE, platform, or infrastructure-focused roles.
- Hands-on experience building and managing infrastructure with Terraform in AWS environments.
- Deep familiarity with AWS observability tooling and services, including hands-on experience with ECS, RDS, and EventBridge.
- Experience implementing and operating APM and monitoring platforms such as New Relic.
- Ability to read, understand, and work alongside TypeScript/JavaScript application codebases — enough to instrument effectively and debug across the stack.
- Experience operating systems that process personally identifiable information (PII), with sound judgment about the operational and security practices that entails.
- Demonstrated experience leading a technical team in a high-trust, high-velocity environment — setting direction, maintaining standards, and developing the people around you.
- Experience working in or alongside government agencies, with an understanding of the organizational dynamics and constraints involved.
- Strong communication skills across technical and non-technical audiences, including the ability to translate complex reliability concepts for stakeholders without an engineering background.
- Curiosity, patience, and resilience when navigating ambiguous or rapidly changing environments.
- A Bachelor's degree (or equivalent experience) is contractually required for this role.
Benefits:
- Profit sharing bonus available after 90 days
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