Solutions Architect I
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Job Description
Solutions Architect providing advanced support and guidance for safety management system implementations. Collaborating with teams to enhance user experience and system performance.
Responsibilities:
- Provide advanced technical support and customer service to existing customers utilizing the safety management system
- Assist clients in effectively implementing, updating, and maintaining their configured sites
- Collaborate with software developers and cross-functional support teams to resolve customer issues
- Proactively recommend product enhancements that improve system performance and user experience
- Act as a technical resource with deep understanding of company products, data architecture, and APIs
- Serve as an intermediate-level system administrator
- Assist or lead internal and paid customer projects as the primary technical resource
- Conduct thorough quality assurance reviews to ensure all LMS implementations meet defined specifications
- Investigate, resolve, and/or escalate advanced technical support issues
- Provide detailed guidance and support to customers in executing system modifications
- Perform data and system audits to ensure accuracy, consistency, and proper data mapping
- Maintain accurate records of all activities in Salesforce
- Ensure customer tickets are closed within company Service Level Agreement (SLA)
Requirements:
- A Bachelor’s Degree in a related field. An Associate Degree and 3+ years of relatable experience may be substituted for a Bachelor’s Degree
- 2+ years of experience consulting with end-users and sales to determine system configuration needs
- Administrator experience with a Learning Management & Safety Management System is highly preferred
- Familiarity with databases is a plus
- Intermediate to advanced skill set in Microsoft Office, previous experience working with advanced Excel functions
- High interest in technology and strong technical aptitude
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