Solutions Engineer, L2
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Job Description
Solutions Engineer supporting AI-driven product development workflows at Citrine Informatics. Educating users and leading technical customer engagements in materials informatics.
Responsibilities:
- Leverage your Chemistry, Engineering, and/or Materials background to lead and support technical sales calls with scientists, R&D leaders, and business stakeholders (including senior stakeholders) in partnership with Sales and senior SEs when appropriate
- Articulate how Citrine’s platform addresses customer challenges by aligning technical capabilities with their R&D goals
- Share structured customer feedback and recurring use cases to help inform product direction.
- Develop and deliver tailored demonstrations that clearly communicate platform capabilities and relevance to customer use cases
- Travel to prospective and current customers to build client relationships, support technical evaluation efforts, and teach customers how AI/ML-driven workflows can benefit their organizations.
- Contribute to improving team best practices, templates, coding assets, and project documentation
- Partner with Customer Success and Technical Services teams to ensure smooth project delivery and share suggestions for workflow improvements
- Execute materials informatics projects with customers over short and long timelines by implementing Citrine’s technology, collaboratively troubleshooting technical hurdles while keeping an eye on what is most valuable to the customer
- Represent Citrine and attend designated webinar events, trade shows, conferences, and technical symposiums to support our growing business
Requirements:
- MS or PhD in Chemical Engineering, Materials Science or Related Field
- 2-5 years of relevant industry experience and/or an understanding of chemical processing of materials (ex. Specialty Chemicals, Polymers, CASE, CPG, Paints etc.)
- Demonstrated ability to clearly communicate complex technical concepts to scientists, engineers, and cross-functional business stakeholders.
- Proficiency in Python (preferred) and practical experience applying statistical or machine learning methods to technical problems
- Desire to learn complex B2B Sales processes
- Experience working in fast-paced, customer-focused environments with multiple stakeholders
- Demonstrated experience independently executing complex technical projects and driving them to successful outcomes
- Ability to travel up to 25% to support sales and customer support
- Ability to work EST hours to support internal stakeholders and customers
Benefits:
- 401k with matching up to 4%
- Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents)
- Company-paid Life and Disability insurance
- FSA and HSA plans
- Equity options within the company
- 12 weeks of paid parental leave
- Flexible PTO on top of our 15 paid company holidays (includes your birthday!)
- Free financial counseling
- $600 tech allowance
- Monthly $75 phone reimbursement
- $5,000 annual continuing educational allowance
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