Source Document Analyst
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Job Description
Remote Source Document Analyst reviewing benefit documents and discrepancies for Cigna Healthcare implementations. Supporting audits, reporting, and accurate dental, vision, and medical benefit setup.
Responsibilities:
- Review prior-year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista
- Review non-routine and complex issues that could affect client benefit summaries and system discrepancies
- Create discrepancy reports identifying issues that could delay client implementation of healthcare services
- Understand benefit standards across Cigna platforms for dental, vision, and medical benefit summaries and SBCs
- Maintain source documents in the document storage process
- Run source-document comparisons using Cigna's Quic Tool process
- Map client SBCs in Facets to MyCigna.com through Cigna's internal process
- Attend biweekly team meetings and training huddles
- Support implementation preparation for client interface sessions
- Support end-to-end audits to identify source-document discrepancies
- Produce work fallout reports and coordinate with Benefit Summary Analysts and Quality Reviews on maintenance activity and updates
Requirements:
- High School Diploma or GED - required
- 2+ years of experience working with matrix partner relationships and effectively resolving issues - required
- Proficient with Microsoft Office products, including Excel, Outlook, and Word - required
- Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions - required
- 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, or customer services experience - preferred
- 2+ years of experience with multiple software and system-based applications, including databases and spreadsheets - preferred
- Project management experience - preferred
- For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload is required
Benefits:
- Annual bonus plan eligibility
- Medical, vision, and dental benefits from day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
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