Bilingual Healthcare Customer Service Representative – Spanish, English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual healthcare customer service representative supporting California consumers with benefit questions remotely for TTEC. Resolving inquiries through calls, research, and clear guidance while maintaining service quality.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
- Support consumers with questions related to healthcare benefit needs
- Report to a Team Lead
- Contribute to customer experience and overall team success
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Spanish
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection with minimum 25 Mbps
- Ability to follow a set schedule, including designated breaks and lunches
- Webcam participation during instructor-led TTEC and client-required training
Benefits:
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Professional development support
- Individualized coaching
- Thousands of free courses
- Instructor-led online training
Similar Jobs
Customer Support Representative – Phone Support
Remote customer support representative handling inbound customer interactions for national brands. Assisting with service requests, account needs, and product support through guided systems.
Customer Service Representative – Inbound Calls
Remote inbound customer service representative supporting national brands for Genesis Call Center. Handling customer questions, service requests, account needs, and product support.
Customer Service Agent – Inbound Support
Inbound customer service agent supporting national brands with questions, service requests, account needs, and product support. Handling interactions through Genesis Call Center’s guided cloud-based systems.
Inbound Customer Support Agent
Inbound customer support agent assisting customers for national brands through Genesis Call Center. Handling service requests, account needs, and product support using guided cloud-based systems.
Tax Clerk (StFa) in Customer Support – Customer Success and Accounting
Customer-Support-Spezialist für Buchhaltungssoftware bei BuchhaltungsButler. Betreuung von E-Commerce- und SaaS-Kund:innen, Demo-Calls und Content-Erstellung.
Customer Service Team Leader
Remote Customer Service Team Leader guiding associates for a fast-growing specialty coffee and beverage retailer. Coaching performance, resolving escalations, and improving customer experience.
Customer Service Associate
Customer Service Associate supporting customers for a U.S. specialty coffee and beverage retailer. Handling phone, chat, and email inquiries, orders, accounts, and issue resolution.
Customer Service Associate
Remote Customer Service Associate supporting customers of a growing U.S. specialty coffee and beverage retailer. Handling phone, chat, email, orders, accounts, and issue resolution.
Player Support Representative – China Games
Player Support Representative supporting Chinese and English-language mobile games at Yodo1, a global mobile game growth company. Handling player inquiries, monitoring support metrics, and improving player experiences.
Enablement & Quality Manager, Customer Support
Enablement and quality manager building onboarding, knowledge, and QA systems for Workwize’s global IT hardware logistics SaaS. Improving agent ramp and support quality in South Africa.
Customer Support Lead
Customer Support Lead scaling VIP support and performance metrics for Growe’s fast-growing iGaming business. Improving player experience through analytics, automation, and cross-functional collaboration.
Customer Support Specialist
Customer Support Specialist resolving member tickets and coordinating healthcare appointments. Supporting HealthJoy’s mission to simplify complex US healthcare benefits for members.
Inbound Customer Service Agent – Financial Services
Remote inbound customer service agent supporting financial-services cardholders with accounts, transactions, disputes, and card servicing. Providing secure, confidential support from home.
Global Sales Customer Support Manager
Global sales support manager leading order bookings and consumables quoting for Beckman Coulter’s life sciences business. Driving compliant execution, TAT adherence, and revenue realization across global teams.
Customer Service Travel Representative
Remote customer service representative booking vacations, cruises, and resorts for Leisure Life Travel. Managing reservations and client inquiries with flexible work-from-home scheduling.
Customer Support Representative – Tier 2
Tier-2 customer support for VS Media’s interactive live video and chat platform. Resolving escalated account, payment, compliance, fraud, and membership issues remotely.
Application Support Specialist – Overnight
Application Support Specialist supporting radiologists using Sirona Medical’s cloud-native radiology software. Troubleshooting clinical applications, monitoring client sites, and resolving customer issues overnight.
Application Support Specialist – Weekend Nights
Application Support Specialist resolving radiology software and network issues for Sirona Medical users. Monitoring client sites, documenting incidents, and supporting clinicians during rotating U.S. overnight and weekend shifts.
Application Support Specialist – Weekend Days
Application Support Specialist supporting radiology clinicians using Sirona Medical’s AI-powered RadOS. Troubleshooting client issues, monitoring sites, and collaborating with engineering teams.
Application Support Specialist – Second Shift
Application Support Specialist resolving customer and network issues for Sirona Medical’s radiology software. Supporting clinicians remotely across the United States on rotating second, overnight, and weekend shifts.