SRE Manager
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Job Description
SRE Manager leading a 6–8-person platform team at Nordhealth, a healthcare SaaS company. Owning cloud infrastructure, reliability, security, developer tooling, and engineering operations.
Responsibilities:
- Lead and manage a team of 6–8 engineers
- Design, build, and operate infrastructure across cloud and hybrid environments
- Own networking, infrastructure-as-code, containerization, and cost management
- Own code deployment pipelines and automation, including feature flag systems and progressive delivery
- Define and maintain monitoring standards for logging, metrics, and alerting
- Set service levels and lead incident response and management
- Participate in 24/7 on-call duties as an engineer
- Own the platform security framework, including vulnerability management, patching, and framework/dependency upgrades
- Ensure adherence to compliance programs covering audit logging, data residency, and access controls
- Shape developer experience through internal tooling, self-service workflows, and paved paths
- Partner with software engineering and product teams to align priorities and maintain delivery momentum
- Own hiring, interviews, offers, performance reviews, ratings, underperformance management, and career development
- Build career development paths, growth plans, promotion cases, and mentorship for engineers
- Give engineers ownership and autonomy over their domains
- Make architectural decisions, review infrastructure code, and stay close to production operations
Requirements:
- Experience as both an engineer and a people manager, or experience as a staff engineer mentoring people
- Hands-on platform engineering or DevOps experience at production scale
- Experience with CI/CD, cloud services, monitoring, and infrastructure-as-code
- Experience owning reliability in production, including on-call, incident response, and SLO management
- Experience improving developer experience through internal tooling, self-service platforms, or paved paths
- 3+ years managing engineers directly, with full ownership of hiring, performance, and career development
- Collaborative working style
- Experience in a fast-growing, global SaaS company preferred
- Experience with network engineering and DNS administration optional
- Security engineering background, including vulnerability management and framework/dependency upgrade programs, optional
- Previous engagements in regulated industries optional
Benefits:
- Competitive compensation and benefits
- Learning and professional growth opportunities
- The tools you need, and enjoy using
- Frequent company events
- Remote-first work arrangement
- Autonomy and continuous improvement culture
- Diverse, global team environment
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