Support Consultant
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Job Description
Support Consultant providing application support to clients via phone and internet. Assisting with troubleshooting, documentation, and collaboration with development teams.
Responsibilities:
- Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email).
- Complete problem analysis, documentation of issues, and escalation of customer issues to Sr Analysts, Development, and/or Management as appropriate.
- Assist Development with the testing of new releases and patches
- Assist the Services organization by providing new implementation/upgrade assistance as needed.
- Work with the Support team to assist with covering incoming phone calls, logging and assigning cases, and monitoring the ERP Support chat line.
- Update and create Knowledge articles in Salesforce
Requirements:
- Understanding and/or experience with basic financial transactions.
- Specific experience with Accounts Payable, Finance, General Ledger, Purchasing is helpful. Expert knowledge of SQL scripts.
- 2 + years of experience with computer application troubleshooting.
- Collaborate with IT teams on upgrades, data migrations, and custom configurations.
- Monitor ERP systems for performance issues, perform diagnostics, and resolve tickets promptly.
Benefits:
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Peer-based incentive “Cheer” awards
- “All in to Win” bonus Program
- Tuition Reimbursement Program
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