Support Operations Specialist – Client Support
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Job Description
Support Operations Specialist providing primary client support for Onyx products. Responding to queries, identifying system issues, and liaising with internal departments.
Responsibilities:
- Act as primary contact and support for clients in their use of Onyx products
- Respond to client queries assisting them when using Onyx applications
- Identify application system issues and open tickets to the appropriate stakeholders
- Liaise with internal departments for reporting and resolving service problems
- Escalate operational issues when necessary
- Proactively identify activities to improve client performance
- Communicate with assigned client(s) on behalf of Support Operations
- Provide quality deliverables, customer service, and maintain client relationships
Requirements:
- Excellent interpersonal communication skills
- Previous knowledge in client service/ face to face
- understanding systems process flows
- data flow
- file specification
- troubleshooting
- ability to work on multiple projects simultaneously
- manage time and prioritize work accordingly
- Fluent in both oral and written English
- Fluency or working knowledge of other languages
Benefits:
- variety of benefits to support a competitive total compensation package
- continual development opportunities
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