Support Representative
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Job Description
Support Representative providing assistance to prospective patients at ClearChoice Dental Implant Centers. Handling inbound and outbound calls to guide patients through appointment scheduling and support.
Responsibilities:
- Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.
- Spend a majority of time on inbound phone calls from prospective patients in need of support.
- Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.
- Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.
- Show confidence and expertise overcoming objections.
- Ability to thoroughly explain our services to prospective patients.
- Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.
- Guide callers through troubleshooting and navigating the online paperwork and online appointments.
- Provide prospective patients with accurate driving directions to the location they are scheduled.
- Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
- Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning
Requirements:
- 2+ years customer service experience.
- 1+ year of consultative sales experience.
- Experience in dental, healthcare, or fields requiring a high level of empathy is a plus.
- A confident approach and ability to build rapport.
- Proficient active listening skills.
- Must possess soft skills of patience, positivity and respectfulness.
- Strong interpersonal skills as well as verbal communication skills.
- Self-motivation, drive, and initiative.
- Comfortable seeking and receiving coaching and guidance.
- Ability to help others with basic computer and tech problem solving skills.
- Experience with Salesforce is a plus.
- Experience with G-suites is a plus.
- Strongly in need of bilingual Spanish-English candidates.
Benefits:
- Medical, dental & vision benefits
- Options for Flexible Spending Accounts and Health Savings Accounts.
- 401K Investment Plan
- Company paid holidays and paid time off/vacation
- Ongoing training and coaching
- Phenomenal culture committed to supporting our employees to change the lives of those we serve
- Position is fully remote
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