Systems Administrator I
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Job Description
Entry-level Systems Administrator assisting in system operations and troubleshooting at CSG. Handling Level 1 support tickets and participating in team collaboration activities.
Responsibilities:
- Handle Level 1 tickets for SWM applications (Jira, Confluence, Helix, ADO)
- Perform basic troubleshooting and escalate complex issues to Level 2/3 teams
- Execute routine health checks, backups, and monitoring for SWM platforms
- Manage user accounts, permissions, and roles in collaboration tools
- Maintain SOPs, ticket logs, and update knowledge articles for common issues
- Work closely with the SWM team, scrum masters, and system engineers for operational tasks
Requirements:
- Bachelor’s degree in IT or related field (or equivalent experience)
- 0–2 years in IT support or systems administration; exposure to enterprise applications preferred
- Basic knowledge of ITIL processes, incident management, and service desk tools
- Familiarity with Atlassian tools (Jira, Confluence) and ITSM platforms like Helix and cloud platforms Microsoft Azure
- Strong troubleshooting skills for hardware/software issues
Benefits:
- Accommodation for persons with disabilities in employment
- 401(k) matching
- Health insurance
- Paid time off
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