Systems Administrator – Monday to Friday, 11 AM to 8 PM EST Shift
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Job Description
Systems Administrator providing remote support across diverse computing environments for IT operations. Handling escalated incidents and offering guidance with technical expertise in a fast-paced environment.
Responsibilities:
- Provide remote support across diverse computing environments
- Handle escalated incidents and complex service requests
- Maintain clear client communication throughout the resolution process
- Perform rapid root-cause analysis of incidents
- Troubleshoot and resolve high-level workstation, server, and network incidents independently
- Utilize software utilities for timely resolution of customer incidents
- Document all actions in Thrive’s tools
- Support and guide clients on applications, best practices, and infrastructure standards
Requirements:
- 3–5 years in IT support/operations, including MSP or multi-tenant experience
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
- Experience with endpoint security (EDR/AV), backup/DR, patch management
- Proficient with PowerShell scripting and automation
- Strong incident management, change control, and documentation
- Excellent written and verbal communication, documentation, and time-management skills
- Ability to work independently and collaboratively in a team environment
- Availability to work after hours or participate in on-call rotations as required
Benefits:
- Remote support across diverse, multi-tenant environments
- Training and guidance for career development
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