Systems Administrator
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Job Description
Systems Administrator providing remote support across diverse environments at Thrive. Handling escalated incidents and contributing to IT solutions with opportunities for growth.
Responsibilities:
- Provide remote support across diverse, multi-tenant environments
- Handling escalated incidents and complex service requests.
- Advanced troubleshooting and implementing changes
- Coordinate with other teams and serve as an escalation point
- Maintain clear client communication
- Analyze and document unfamiliar client server, workstation, and network environments
- Support and troubleshoot diverse computing environments
- Perform rapid root-cause analysis of workstation-, server-, and network-level incidents
- Troubleshoot and resolve high-level incidents independently
- Utilize appropriate software utilities for resolution
- Set and manage client expectations throughout the process
- Guide clients on applications and best practices
- Develop, document, and help implement client standards
Requirements:
- 3–5 years in IT support/operations, including MSP or multi-tenant experience
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
- Experience with endpoint security (EDR/AV), backup/DR, patch management.
- Proficient with PowerShell scripting and automation.
- Strong incident management, change control, and documentation.
- Excellent written and verbal communication, documentation, and time-management skills
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
- Excellent customer service skills
Benefits:
- Remote support across diverse, multi-tenant environments
- Guidance, training and experience necessary to build a lucrative career
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