Systems Engineer
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Job Description
Telecom Engineer managing ISP orders, circuit troubleshooting, and incident coordination. Supporting enterprise connectivity operations for U.S. clients from remote Pune-Baroda, India.
Responsibilities:
- Submit and manage ISP orders for new circuit installations, upgrades, disconnects, relocations, and service changes
- Coordinate with clients, ISPs, carriers, site contacts, and internal network teams throughout the order lifecycle
- Track order milestones, installation schedules, provisioning, testing, and service activation
- Follow up on delays and blockers
- Open, monitor, and escalate provider tickets for outages, degradation, packet loss, latency, and other circuit issues
- Troubleshoot connectivity issues and coordinate circuit testing, turn-up, failover validation, and restoration with network engineers
- Support network incident response by gathering circuit and device information, assessing service impact, and communicating updates
- Maintain accurate records of circuit IDs, bandwidth, provider details, site information, order status, ticket history, and escalation contacts
- Prepare status reports and communicate risks, delays, outages, and resolution progress
- Follow operational procedures, change controls, SLAs, and client communication requirements
Requirements:
- Hands-on experience in a network operations or engineering role supporting enterprise networks
- Working knowledge of TCP/IP, IPv4 addressing, subnetting, VLANs, routing, DNS, DHCP, and default gateways
- Familiarity with BGP and OSPF, including gathering information for troubleshooting and escalation
- Experience troubleshooting WAN and internet connectivity issues, including latency, packet loss, jitter, bandwidth, and route reachability
- Familiarity with routers, switches, firewalls, and SD-WAN appliances
- Ability to use ping, traceroute/tracert, and nslookup
- Experience reviewing interface status, error counters, logs, routing information, and circuit handoff details
- Understanding of Dedicated Internet Access (DIA), broadband, Ethernet, MPLS, and SD-WAN underlay circuits
- Ability to distinguish provider-side, access-circuit, and customer network issues and engage appropriate support teams
- Experience in telecom, ISP, carrier, or network operations
- Experience with ISP portals, ticketing systems, order-management tools, and spreadsheets
- Ability to support U.S. business hours and participate in an on-call or after-hours rotation if required
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