Team Member
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Job Description
eClosing Team Member supporting mortgage document workflows for ServiceLink, a mortgage services company. Scheduling closings, reviewing loan documents, assisting signers, and verifying completed signatures.
Responsibilities:
- Make sure eClosings are scheduled properly
- Review orders to ensure all contacts are entered
- Monitor the system to ensure integrations are working properly
- Review loan documents before closing to confirm borrower signature lines match system records
- Assist signers with the applicable platform so they can log on and sign loan documents
- Confirm documents are signed correctly after closing
- Reject corrections
- Work with different eClosing platforms
- Work with Scheduling, Client Service Teams, and Vendor Management to obtain information
- Meet company production expectations and quality standards
- Participate in new-hire functional training as needed
- Maintain proficiency in ServiceLink operating systems and internal search engines
- Adhere to company policies and procedures
- Perform other duties as assigned
Requirements:
- High School diploma or equivalent required
- Detail oriented, efficient, and organized
- Ability to follow instructions and work with little supervision to accomplish daily tasks
- Excellent customer service and communication skills
- Ability to multitask in a fast-paced environment and meet tight client deadlines
- Strong attention to detail to maintain quality standards
- Must be able to work overtime as needed
- Ability to maintain proficiency in ServiceLink operating systems and internal search engines
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation time
- Paid sick time
- Training supporting employee advancement
- Telecommute option
- No travel required
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