Performance & Closed Loop Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Arabic-speaking Performance & Closed Loop Specialist turning customer data into measurable improvements. Managing DGE compliance, performance frameworks, and continuous improvement for Octopus by RTG.
Responsibilities:
- Turn customer and operational data into prioritized improvement initiatives and measurable outcomes.
- Manage DGE compliance activities and evidence management.
- Support the evolution of the company's experience measurement framework beyond traditional customer metrics into marketing and commercial performance indicators.
- Drive continuous improvement and ensure compliance and accountability.
Requirements:
- 5–8 years of experience in Customer Experience, Voice of Customer (VoC), Service Quality, Operational Excellence, Customer Insights, or Performance Management.
- Arabic-speaking specialist with a strong background in analytics, root-cause analysis, customer feedback programs, performance reporting, governance, and continuous improvement methodologies.
- Experience with DGE compliance activities, evidence management, and the evolution of experience measurement frameworks.
- Ideal profiles include CX Performance Manager, VoC Manager, Service Quality Lead, Customer Insights Specialist, or Operational Excellence professionals from large enterprise or government-related environments.
Similar Jobs
Environmental and Social Safeguards Officer
Environmental and Social Safeguards Officer supporting WWF’s global Indigenous-led conservation initiative. Leading safeguards, stakeholder engagement, grievance mechanisms, and risk monitoring across partner projects.
Environmental and Social Safeguards Officer
Environmental and Social Safeguards Officer leading safeguards for WWF’s Indigenous-led global conservation initiative. Supporting partners, risk mitigation, grievance mechanisms, and compliance across Brazil, Cambodia, or Kenya.
Asesor Telefónico
Asesor telefónico remoto atendiendo clientes para GEA, empresa de servicios asistenciales presente en 16 países latinoamericanos. Sin experiencia; capacitación pagada y bonos.
Rheumatologist
Board-certified rheumatologists evaluating AI-generated rheumatology answers for Mercor. Reviewing patient charts, judging clinical safety, and writing structured rationales for AI labs.
Orthopedic Surgeon
Board-certified orthopedic surgeon evaluating AI-generated orthopedic answers against patient charts. Helping Mercor and leading AI labs improve clinical model safety and accuracy.
Part-time Faculty, Industrial and Organizational Psychology
Part-time Industrial-Organizational Psychology faculty teaching and supporting diverse adult learners. Providing feedback, grading, student support, and program-quality contributions at National University.
Part-time Faculty, Health Services
Part-time remote Health Services faculty teaching diverse adult learners at National University, a San Diego-based nonprofit university. Providing feedback, supporting student success, and contributing to program quality.
Part-time Faculty, Industrial and Organizational Psychology
Part-time Industrial and Organizational Psychology faculty teaching National University’s diverse adult learners remotely. Providing feedback, supporting student success, and contributing to program quality.
Part-time Faculty, Health Services
Part-time Health Services faculty teaching adult learners remotely at National University, a San Diego-based nonprofit university. Providing feedback, supporting student success, and contributing to program quality.
Document Coordinator
Document Coordinator coordinating electronic healthcare documents for Pentec Health’s Digital line of business. Processing referrals, entering patient data, and distributing information through CPR+.
Especialista Técnico, Microsoft
Especialista Técnico Microsoft administrando y dando soporte a Microsoft 365, servicios de identidad y Windows Server. Gestionando licencias, incidencias y escalamiento ante Microsoft.
Mathematical Physicist, PhD
Mathematical Physicist creating and validating research-level physics problems for CritPt. Contributing specialist expertise to Mercor’s frontier AI training projects.
Entry Level Leadership
Remote entry-level leadership role helping families understand and access valuable benefits. Providing client support while developing leadership and communication skills through training and mentorship.
Project Specialist
Project Specialist supporting Parexel’s clinical research projects through project setup, reporting, analysis, and financial metrics. Fully home-based in Argentina.
Gastroenterology Health & Science Specialist
Pfizer GI Health & Science Specialist promoting gastroenterology therapies across Austin-area accounts. Driving compliant HCP engagement, patient access, and territory sales performance.
Site Leader
Site Leader overseeing safe, customer-focused rail operations for Railserve’s industrial facilities. Leading teams across switching, maintenance, transloading, and equipment management.
Coder II – Surgical
Medical coder assigning surgical ICD-10-CM, CPT, HCPCS, and modifier codes for Cedars-Sinai healthcare services. Supporting accurate reimbursement, compliance, and coding quality across multispecialty practices.
Lead Development Rep
Lead Development Representative identifying and qualifying prospects for Virtualite’s virtual support and digital process management services. Managing outbound outreach, CRM data, and sales handoffs remotely.
Industrial Council Member
Non-executive Council member supporting governance and strategy at TWI, an independent research organisation specialising in materials, joining and structural integrity technologies.
Council Member
Professional Member Non-Executive Director supporting governance and oversight at TWI, an independent welding research organisation. Contributing to Council boards, committees and strategic decision-making.