Technical Account Manager
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Job Description
Technical Account Manager driving enterprise customer success with UiPath automation. Architecting AI-powered solutions and advising customers on platform infrastructure, best practices, and technical health.
Responsibilities:
- Own customers' technical success with the UiPath Platform
- Manage technical workstreams that drive business value
- Proactively advise customers to mature automation programs and expand achievable goals
- Guide infrastructure planning, installation, upgrades, and troubleshooting
- Enable customer technical stakeholders on UiPath Platform best practices
- Conduct design and code reviews for selected automations
- Perform technical health checks and identify risks and continuous-improvement opportunities
- Collaborate with UiPath Product Support and subject matter experts to resolve escalated incidents
- Champion AI-powered automation, including intelligent document processing, agentic AI, and machine learning
- Architect end-to-end automation solutions using UiPath Studio, Document Understanding, and AI Center
Requirements:
- Hands-on experience with UiPath Studio for automation development and best practices
- Proven expertise in UiPath Document Understanding (DU) for intelligent document processing solutions
- Experience programming .NET / Java applications
- Cloud experience with Azure, AWS, or GCP
- Proven track record in customer-facing technical account management or consulting roles
- Expertise in software engineering, deployment, cloud technologies, and infrastructure engineering
- Strong analytical and problem-solving skills
- English fluency
- Resume must be submitted in English
- Experience with AI or agentic frameworks, LLMs, RAG, or MCP is highly valued
- Experience with Intelligent Document Processing, BPMN, and process mining tools is highly valued
- Background implementing AI-powered automation solutions in enterprise environments is highly valued
- UiPath or cloud platform certifications are a plus
Benefits:
- Flexible work arrangements, depending on business and role needs
- Diversity and inclusive workplace
- Equal opportunities
- Reasonable accommodations for candidates on request
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