Technical Account Manager
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Job Description
Technical Account Manager guiding enterprise clients using Rithum’s commerce network. Driving channel implementations, platform optimization, and technical issue resolution for brands and retailers.
Responsibilities:
- Deliver strategic technical guidance and executional support to enterprise and strategic clients
- Serve as the technical complement to the Client Success Manager
- Serve as a consistent weekly client touchpoint and manage day-to-day business-as-usual activities
- Develop and oversee channel implementation strategies
- Drive tactical execution across the Rithum platform, including repricing, promotional planning, and algorithmic optimization
- Conduct technical reviews and provide optimization recommendations
- Act as a trusted technical advisor to clients
- Own resolution of complex technical issues with Product, Engineering, and Client Success Engineering teams
- Bridge communication between client technical teams and Rithum’s internal teams
- Support technical roadmap planning, feature adoption, and product feedback loops
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities
Requirements:
- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
- Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
- Strong proficiency using Excel
- Foundational understanding of channel requirements, data mapping, and feed architecture
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
- Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows
- Ongoing interest in emerging technologies
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools
- Excellent problem-solving skills, with a focus on root cause analysis and resolution
- Strong verbal and written communication skills
- Up to 10% travel required
Benefits:
- Enhanced Private Medical Insurance and a Health Cash Back Plan
- Life insurance & disability benefits
- Pension plan with 4% Company match
- 25 Days of PTO
- 8 Company-paid Holidays
- 2 paid floating holidays
- 10 paid sick days
- 2 Wellness days
- 1 Paid Volunteer Day
- £45/month Remote work stipend for internet
- Calm App
- Employee Assistance Program
- Professional development stipend
- Learning and development offerings
- Charitable contribution match per team member
- Remote-first working conditions
- Industry-competitive compensation and total rewards benefits
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