Technical Customer Care Specialist I
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Job Description
Technical Customer Care Specialist providing support on Vitu's services via phone, email, and chat. Resolving client application and product issues while ensuring high-quality standards.
Responsibilities:
- The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
- Handle routine customer questions relating to product usage.
- Provide technical support on issues through to resolution.
- Maintain expert-level knowledge of processes and procedures.
- Accurately log all customer information in the CRM tool.
- Facilitate communication to other departments as needed to resolve client concerns.
- Provide proper follow-up to ensure the customer is kept apprised of the issue status.
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
- 0–2 years of experience in customer support, technical support, or IT help desk.
- Basic understanding of operating systems, networking, or software troubleshooting.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Customer-focused attitude with patience and empathy.
- Preferred: Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
- Familiarity with CRM systems and ticketing software.
Benefits:
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
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