Technical Customer Success Manager
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Job Description
Technical Customer Success Manager guiding customers adopting Akuity’s Kubernetes GitOps platform. Managing strategic accounts from onboarding through renewal while driving adoption, advocacy, and expansion.
Responsibilities:
- Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding and adoption to renewal
- Build customer relationships and serve as a trusted advisor to drive value from Akuity’s products and services
- Lead strategic meetings and Executive Business Reviews
- Drive implementation and onboarding to accelerate time to value
- Develop and nurture customers for advocacy and long-term partnerships
- Define and achieve business and technical goals, KPIs, and success metrics with customers
- Partner with sales on renewals, expansions, and up-sell opportunities
- Advocate customer needs across product, engineering, marketing, and support teams
- Manage accounts across different stages of the customer lifecycle
Requirements:
- 2+ years of experience supporting customers in Customer Success, Technical Account Management, or a similar role
- Prior experience working with clients of all sizes
- Strong written and verbal communication skills
- Ability to explain technical concepts to engineers and executives
- Ability to work independently in a remote environment
- Self-starter who is naturally curious and eager to learn and adapt in a fast-paced environment
- Willingness to travel as needed
- Nice to have: 5+ years of overall experience in customer-facing roles
- Nice to have: Technical background, ideally with hands-on knowledge of Kubernetes
- Nice to have: Familiarity with DevOps, GitOps, or Cloud Native technologies
- Nice to have: Experience driving adoption, retention, and customer advocacy
- Nice to have: Up-to-date knowledge of the latest trends in the DevOps ecosystem
Benefits:
- Quarterly travel
- Remote work
- Equal-opportunity employment
- Supportive culture grounded in humility, authenticity, and diversity
- Team-member ownership and trust
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