Customer Success Engineer
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Job Description
Customer Success Engineer onboarding and supporting direct customers using Bolster’s AI-driven fraud and brand-protection SaaS platform. Configuring integrations, troubleshooting issues, and guiding adoption.
Responsibilities:
- Provide hands-on technical guidance and support to existing, directly-sold customers
- Lead technical onboarding and implementation for new and existing direct Bolster customers
- Configure integrations, APIs, and platform settings across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows
- Run technical training sessions and product demos
- Troubleshoot product issues with Support, Security Operations, and Engineering
- Serve as the technical point of contact alongside Customer Success Managers on customer calls
- Track common technical questions and friction points and provide feedback to Product and Documentation
- Build deep product knowledge across Bolster's capabilities
- Occasionally engage with channel partners
Requirements:
- Candidates must be authorized to work in the United States
- Bolster cannot sponsor visas or provide employment-based immigration support now or in the future
- 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar), or a strong technical foundation from education or internships and a clear interest in moving into customer success
- Comfortable learning a product quickly and explaining it clearly to non-technical customers
- Strong written and verbal communication skills
- Detail-oriented and organized; comfortable managing multiple customers and open items at once
- Genuinely growth-minded and interested in building toward a Technical Account Manager or Solutions Engineering role
- Preferred: basic familiarity with APIs, web/DNS concepts, or integrations
- Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk
- Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting
Benefits:
- Excellent medical, dental, and vision insurance
- Flexible time off
- Paid holidays
- Equity
- 401(k) plan
- Incentive compensation may be available
- Comprehensive benefits package
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